We use Royal Mail and DPD, and always send first class or Tracked 24/48. You can use the Royal Mail App to manage your own Safeplace or tailor your delivery options before the parcel arrives. If you designate a specific unsecured location as a Safeplace, we and Royal Mail are not held responsible if the parcel goes missing after delivery. If a package is returned to us because it was not collected, the customer is responsible for the return costs and a reshipment fee.

No. Our fish are sold in the shop only, so that we can make sure every fish is fit for the move to your aquarium and talk to you about whether it suits your tank. Our stock changes weekly - we have weekly deliveries of top quality fish from all over the world. To avoid disappointment please call ahead or send us a message to check availability.

We offer a 48-hour guarantee on all freshwater tropical fish when the correct conditions are met. We need to be notified by phone or email of the fish loss within 48 hours of purchase, you need to keep your receipt, and a sample of water from your aquarium must be tested by us within that 48-hour period - we do this free of charge. The water must show Ammonia 0ppm, Nitrite 0ppm, Nitrate 0-40ppm and a pH within suitable parameters for the species. The fish must be brought in with you. Water parameters outside the above will not qualify for a replacement.

We care about the health and quality of our livestock and have invested in individually filtered aquariums rather than a large, centralised system where the tanks are connected. That means no cross contamination and no pathogens crossing between tanks. Regular water tests ensure perfect conditions in our sale aquariums, and we will only ever sell a fish that is fit for the move to your home aquarium.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This is not offered on live plants, where the return policy is within 24 hours of you receiving the plants. To be eligible, your item must be in the same condition that you received it, unused and in its original packaging, and you will need the receipt or proof of purchase. To start a return, contact us at [email protected]. We do not offer a returns label and any return will be at the buyer's cost unless agreed with us. Items sent back without first requesting a return will not be accepted.

Certain types of items cannot be returned, like perishable goods such as fish food, liquids that have had the seal broken, and electrical items that have been used and are not faulty. We also cannot accept returns on gift cards. Please inspect your order on arrival and contact us immediately if an item is defective or damaged, or if you receive the wrong item - we will need photographs right away so that we can evaluate the issue and make it right.

Yes. Here at The Aquatic Store Bristol there is a water testing service in store. Bring a sample in and we will test it for you.

You will always find plenty to choose from within our 140 aquariums, consisting of Community, Nano, Shrimp, Discus, L number plecos, Catfish, Oddball and Rift Valley aquariums, making it easy to find the perfect fish to suit your aquarium taste. Pond fish and plants are available in the summer months, March to September. We always have in a great selection of tropical fish from the favourites like Neon Tetras and Guppies through to the more unusual, Puffer Fish and Malawi Cichlids. All our tropical fish are fully quarantined.

Yes - there are currently 32 types of rock and 20 types of wood in store, with more added weekly. We can help you through the process of setting up a stunning planted aquarium, and we have all the tools available to help create the aquascape you have always dreamed of. We also have a plant expert on hand to help.

We pride ourselves in providing the highest quality potted aquatic plants, imported weekly from Holland and Denmark.

Yes. We stock weekly fresh deliveries of live food from Aquadip's biosecure facility in Holland, arriving every Friday. Pre-orders can be made by email, on Facebook, over the phone or through our website. Call us on 0117 9639 120 or send us a message to reserve your amount, or pop in Friday or early Saturday morning to avoid disappointment.

Online we accept PayPal Pay in 3, which lets you split your basket into three interest-free payments. In store we take contactless payments up to £100, along with Apple Pay and Android. We do not store credit card details, and we do not share customer details with any third parties.

No - there are two different gifts, and each is spent in a different place. In-store gift vouchers, from £5 upwards in our Gifts & Vouchers range, are for spending in our shop at 28 North Street on anything we sell, from livestock to filters. E-gift cards are for spending on this website only and cannot be used in the shop. If the gift is for someone who likes to visit us in Bedminster, choose an in-store voucher.

Monday to Saturday 10:00 to 5:00, and Sunday 10:00 to 4:00, at 28 North Street, Bedminster, Bristol BS3 1HW. Bank holidays are 10:00 to 4:00 unless stated.

Yes. We hold a 5 star animal welfare licence granted by Bristol City Council, licence number AWLA/120485, with Nicholas Cox as licence holder and 28 North Street as the licensed premises. We are an approved OATA member, and we hold plant passport number 129789. The Aquatic Store is part of Caudal Peduncle Limited, company number 08692496.

No. We have joined Practical Fishkeeping Magazine in the fight to ban dyed and tattooed fish across the UK. We are very much against this procedure and you will never see dyed or tattooed fish here at The Aquatic Store.